How this website handles personal information.

Website privacy notice. This notice applies to information collected through this website. Service delivery may also be governed by a more detailed privacy policy, consent documents and service agreements.

1. Who is responsible for this website

This website is operated under the Benevolent Care brand by the legal entity operating Benevolent Care. The legal entity name, ABN and approved contact details should be completed before public launch.

2. Information we may collect

We may collect information you choose to provide through an enquiry, referrer or careers form, such as your name, contact details, organisation, broad service interest, location and message. We may also receive ordinary technical information generated when a website is used, such as browser type, device information, pages visited and security logs.

The website forms are not designed for detailed clinical records. Please do not submit medical reports, diagnoses, medication lists, NDIS plan documents, identification documents or other sensitive records through a general form.

3. How we use information

We may use information to respond to an enquiry, assess service fit, contact a referrer or candidate, manage feedback, protect website security, maintain business records and meet applicable legal obligations. Information should only be used or disclosed for an authorised and appropriate purpose.

4. Service providers and disclosure

Information may be processed by providers that support website hosting, email, information technology, security or professional services. We may also disclose information where authorised by the person, required by law, or reasonably necessary to address a serious and imminent safety concern. Final operational policies should identify any routine overseas processing or storage arrangements.

5. Cookies and analytics

This theme does not add advertising trackers or analytics by itself. WordPress, the hosting environment or future plugins may use essential cookies or other technologies. Any analytics, marketing pixels or third-party embeds added later should be reviewed and reflected in this notice and any consent mechanism.

6. Security and retention

We take reasonable steps to protect information, but no website or email system is completely risk free. Access should be limited, software kept current and information retained only for as long as required for its purpose and applicable obligations.

7. Access, correction and questions

You may contact us to ask about personal information we hold, request access or correction, or raise a privacy concern. Identity and authority may need to be verified before information is released or changed.

Use the contact page and select “Feedback or complaint”, or use an approved public email once it has been added to the website.

8. Updates

We may update this notice when the website, services, systems or legal requirements change. The current version should display its review date when the final policy is approved.