For referrers
A clear first step for coordinated home and community support.
Check service fit, location, capacity, funding and the secure referral pathway before sharing sensitive information.
For professionals and care teams
Check fit, scope and capacity before sending sensitive documents.
We welcome initial enquiries from case managers, care partners, support coordinators, discharge teams, general practitioners, allied health professionals, community organisations and authorised representatives.
Our first step is to confirm the service requested, location, urgency, funding arrangement, current capacity and whether Benevolent Care is an appropriate provider for the person’s needs.
What you can expect
- A clear response about service fit and capacity
- Confirmation of the appropriate referral pathway
- Agreed communication and documentation expectations
- Transparent discussion of fees and funding requirements
- Respect for consent, authority and information privacy
Referral pathway
A safer process in four steps.
- 1
Initial enquiry
Share only enough information to identify the service, general location, funding type and preferred contact person.
- 2
Fit and capacity check
We clarify scope, urgency, availability, language needs and any service-specific requirements.
- 3
Secure information exchange
When appropriate, we provide a suitable pathway for consent, referral documents and sensitive information.
- 4
Acceptance and commencement
Roles, fees, communication, documentation and commencement arrangements are confirmed.
Useful information at the first contact
Keep it minimal until a secure pathway is confirmed.
- Referrer name, organisation and contact details
- Broad service requested
- General suburb or service area
- Funding or payment arrangement, if known
- Any immediate safety or time-sensitive issue, without unnecessary clinical detail
Important privacy note
Do not attach clinical records to the general website form.
The form below is designed for an initial service enquiry only. Do not paste plan documents, medical reports, medication lists, diagnoses or detailed personal information into the message field.
After checking fit and consent, we will advise how any required documentation should be sent.
Referrer enquiry
Tell us the service you are looking for.
Provide only the minimum information needed for us to contact you and check fit.